1 reviews | Active since Jul 2017
Pathetic Mastercare Service
Once again just when i think Mastercare is there for customers they fail me again terribly.Frankly i am to tired to even think as far back as DEC 2020 for history of events when i opened a Jobcard for my sony amplifier which was not coming on and week after week month after month empty promises saying they will deliver my unit in a few days to no avail.This happened on numerous occasions. I only wish phonec calls were recorded to prove my facts. I got totally tired yesterday the 13 April 2021 and i gave mastercare a piece of my mind then today i recieve a mail saying they trying to fix unit bla bla unit to old spares not available etc etc but prior to this dont worry Mr govender i will make sure your unit is delivered once we recieve spares. Mr govender your spares arrived we will deliver in a few days.Mr govender tomorrow is a holiday so we will deliver next week etc etc etc etc. POOR POOR POOR SERVICE and poor and/or lack of updates and now i have to rethink whether i need a maintenance plan which does not help my circumstances one bit..
Can someone in MASTERCARE please please rectify my dreadful experience.
some of the replies below from master care directly
"Good Day I am awaiting availability on the spares I require."
"I will give you a call after our meeting today."
"I will be getting your spares today from supplier."
"We repaired the power supply, I am awaiting spare on the mainboard will order spares tomorrow when I get spare prices. Regards"
"Good Day Mr. Govender , I have escalated this matter to the Supervisor of the Electronics Department."
"This is to confirm parts for your Sony Amplifier has been received. one of our customer service providers will shortly be in contact to schedule an appointment for collection."
"Good Day Sir Th mainboard is no longer available on the Sony Amplifier so we nee to repair it. The spares we are tying to source is no longer available or discontinued. We are trying to fix unit, but it looks like we are going to RNR unit spares no longer available."
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania