FB
Farah B
1 reviews | Active since May 2022
17 May 2022, 09:43
Pathetic company
Utterly disgusted with MasterCares's service! My dishwasher was collected almost a month ago and I'm still waiting for them to repair it! We've been following up with the technician (who doesn't seem to know what is going on himself) and called support on numerous occasions to speak with a manager and everytime the manager is conveniently unavailable and "will return our call" - which they never do!! I'd like my dishwasher fixed and returned asap! Else refund my monies!!
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
17 May 2022, 11:15Dear Farah Bhikoo,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
MasterCare South Africa's reply17 May 2022, 11:15
Official
Dear Farah Bhikoo,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
FB
Farah B's updateReviewer Update
19 May 2022, 12:36Hi Ruchelle,
Thanks for your reply.
Please note that it's now been more than 48hrs after your response and still no one from MasterCare has made contact yet.
I'm starting to wonder whether something sinister has happened to my dishwasher!
Please could you have someone contact me asap!
Thanks for your reply.
Please note that it's now been more than 48hrs after your response and still no one from MasterCare has made contact yet.
I'm starting to wonder whether something sinister has happened to my dishwasher!
Please could you have someone contact me asap!
FB
Farah B's update19 May 2022, 12:36
Reviewer Update
Hi Ruchelle,
Thanks for your reply.
Please note that it's now been more than 48hrs after your response and still no one from MasterCare has made contact yet.
I'm starting to wonder whether something sinister has happened to my dishwasher!
Please could you have someone contact me asap!
Thanks for your reply.
Please note that it's now been more than 48hrs after your response and still no one from MasterCare has made contact yet.
I'm starting to wonder whether something sinister has happened to my dishwasher!
Please could you have someone contact me asap!
FB
Farah B's updateReviewer Update
02 Jun 2022, 09:08It's now been more than a month and still no feedback re my dishwasher!!
I had an agent contact me around 2weeks ago and said he would get back to me re the status of the job.... he left his email address too. Anyway I had to follow up with him re the status and he he rep**** saying that the part will (only now) be ordered from Germany (waiting time 2weeks!). When I emailed twice again he did not respond. I want my dishwasher returned asap!!
Please have a manager contact me. I am fed-up with you *********** service!
I had an agent contact me around 2weeks ago and said he would get back to me re the status of the job.... he left his email address too. Anyway I had to follow up with him re the status and he he rep**** saying that the part will (only now) be ordered from Germany (waiting time 2weeks!). When I emailed twice again he did not respond. I want my dishwasher returned asap!!
Please have a manager contact me. I am fed-up with you *********** service!
FB
Farah B's update02 Jun 2022, 09:08
Reviewer Update
It's now been more than a month and still no feedback re my dishwasher!!
I had an agent contact me around 2weeks ago and said he would get back to me re the status of the job.... he left his email address too. Anyway I had to follow up with him re the status and he he rep**** saying that the part will (only now) be ordered from Germany (waiting time 2weeks!). When I emailed twice again he did not respond. I want my dishwasher returned asap!!
Please have a manager contact me. I am fed-up with you *********** service!
I had an agent contact me around 2weeks ago and said he would get back to me re the status of the job.... he left his email address too. Anyway I had to follow up with him re the status and he he rep**** saying that the part will (only now) be ordered from Germany (waiting time 2weeks!). When I emailed twice again he did not respond. I want my dishwasher returned asap!!
Please have a manager contact me. I am fed-up with you *********** service!