Pathetic and dishonest

My tv was collected on 10 January and the same day a job card logged. Tuesday 11, I received notification that a technician (Rodney) was assigned to my tv. I waited a few day of silence from MasterCare. I made a follow-up on 16 January and was told the tv would be ready, latest, Thursday 19 January. 19 January came and I called to make arrangement to be home for delivery, only to be told they have backlog and no technician was assigned to my tv. The same Thursday 19, a technician was then assigned and parts ordered ( backlights) . I was promised to be called on Friday 20 to be given feedback. No call came through. Today Monday 23, I called. I was told to wait until Wednesday 25 for the parts. This is really pathetic service. I suspect because I was sold a policy on the 9th January before they collected my tv on the 10th, MasterCare is waiting for the 25th to make a first deduction before they can attend to my tv. They should just have been honest and told me to pay cash or I should have sought assistance from another repairer. My tv should have been repaired by now