CB
Casandra B
1 reviews | Active since Jan 2015
29 Dec 2025, 10:46
Our job number CAS-75940 - A repair awaiting an update
Our job number CAS-75940 - A repair awaiting an update. We have had fridge issues since September. We were provided with a temporary fridge that also does not work properly We have lost so much money over the past few months. We paid an out of pocket amount for the parts replaced yet its not the reason.
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MasterCare South Africa's replyOfficial
12 Jan 2026, 14:29Good day Casandra,
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve this matter and restore your confidence in our service.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve this matter and restore your confidence in our service.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
MasterCare South Africa's reply12 Jan 2026, 14:29
Official
Good day Casandra,
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve this matter and restore your confidence in our service.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly to resolve this matter and restore your confidence in our service.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention, we value your feedback.
Warm regards,
The MasterCare Team