MT
Mpho T
1 reviews | Active since Aug 2021
08 Feb 2022, 15:45
OK furniture
So disappointed in OK Furnitures and mastercare their services provider. 1st they could come collect the appliance and I had to take it in November and still to date we don't have a TV. Its 3 months.
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
08 Feb 2022, 20:41Dear M Tlhotlhole,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply08 Feb 2022, 20:41
Official
Dear M Tlhotlhole,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MT
Mpho T's updateReviewer Update
08 Feb 2022, 20:59Hi Tania
I have tried to get hold Jarque he knows of my frustration and promised that the TV will be delivered two weeks back they keep on closing a logged incident as if its resolved and open a new and closed again this feeds to my phone I have around of six closed cases and my issues is not resolved and have expressed this.
I have tried to get hold Jarque he knows of my frustration and promised that the TV will be delivered two weeks back they keep on closing a logged incident as if its resolved and open a new and closed again this feeds to my phone I have around of six closed cases and my issues is not resolved and have expressed this.
MT
Mpho T's update08 Feb 2022, 20:59
Reviewer Update
Hi Tania
I have tried to get hold Jarque he knows of my frustration and promised that the TV will be delivered two weeks back they keep on closing a logged incident as if its resolved and open a new and closed again this feeds to my phone I have around of six closed cases and my issues is not resolved and have expressed this.
I have tried to get hold Jarque he knows of my frustration and promised that the TV will be delivered two weeks back they keep on closing a logged incident as if its resolved and open a new and closed again this feeds to my phone I have around of six closed cases and my issues is not resolved and have expressed this.
MasterCare South Africa's replyOfficial
08 Feb 2022, 21:49Dear M Tlhotlhole,
We take note of your frustration.
Please allow the necessary department managers to investigate your case and revert with feedback.
I can assure you that we will be in contact with you in the morning.
Again, your frustrations and concerns are taken very serious.
We will continue with formal communication to you directly via the information that you have provided.
Best Regards
Tania
We take note of your frustration.
Please allow the necessary department managers to investigate your case and revert with feedback.
I can assure you that we will be in contact with you in the morning.
Again, your frustrations and concerns are taken very serious.
We will continue with formal communication to you directly via the information that you have provided.
Best Regards
Tania
MasterCare South Africa's reply08 Feb 2022, 21:49
Official
Dear M Tlhotlhole,
We take note of your frustration.
Please allow the necessary department managers to investigate your case and revert with feedback.
I can assure you that we will be in contact with you in the morning.
Again, your frustrations and concerns are taken very serious.
We will continue with formal communication to you directly via the information that you have provided.
Best Regards
Tania
We take note of your frustration.
Please allow the necessary department managers to investigate your case and revert with feedback.
I can assure you that we will be in contact with you in the morning.
Again, your frustrations and concerns are taken very serious.
We will continue with formal communication to you directly via the information that you have provided.
Best Regards
Tania