JP
James P
1 reviews | Active since May 2025
22 May 2025, 19:12
Not allowed to cancel membership
Cancelled membership on 30 April 2024 and kept following up. Debit Orders keep going off my account. Complained to Danielle again this year in May, sending proof of cancellation. No response and no action. STAY AWAY FROM THESE *******
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Replies (1)
MasterCare South Africa's replyOfficial
05 Jun 2025, 08:43Dear James,
We sincerely apologise for the ongoing frustration and inconvenience caused. Your cancellation request should have been handled promptly, and we regret the lack of response and action to date.
We sincerely apologise for the ongoing frustration and inconvenience caused. Your cancellation request should have been handled promptly, and we regret the lack of response and action to date.
Please be assured that this matter has been escalated, and a full investigation is now underway. Our team will contact you directly to confirm the cancellation and resolve any outstanding issues without further delay.
Thank you for bringing this to our attention.
Best Regards
The Service Team
Best Regards
The Service Team
MasterCare South Africa's reply05 Jun 2025, 08:43
Official
Dear James,
We sincerely apologise for the ongoing frustration and inconvenience caused. Your cancellation request should have been handled promptly, and we regret the lack of response and action to date.
We sincerely apologise for the ongoing frustration and inconvenience caused. Your cancellation request should have been handled promptly, and we regret the lack of response and action to date.
Please be assured that this matter has been escalated, and a full investigation is now underway. Our team will contact you directly to confirm the cancellation and resolve any outstanding issues without further delay.
Thank you for bringing this to our attention.
Best Regards
The Service Team
Best Regards
The Service Team