MM
Mondli M
1 reviews | Active since Apr 2023
05 Jun 2024, 10:49
Non Existent Service
I had a care plan with this company. When I attempted to get my washing machine repaired, I was met with excuses left, right and centre. No one ever followed up with me, I had to constantly use my time and money to contact them. The reason given was that the required part was not available. I was promised a loan machine which never materialised. Their staff at the local Springfield branch was unhelpful, their staff at their call centre was uhelpful and even when they escalated to some manager of theirs, even that person was unhelpful.
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MasterCare South Africa's replyOfficial
05 Jun 2024, 11:47Dear Mondli Msomi,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently.
MasterCare is not a spares supplier. We do not manufacture spares either. On your particular job, we have approached various suppliers for the spare part that is required, and your brand has discontinued that part. We do not have control over this and would like to ask that you kindly revisit your complaint.
We are always committed to Excellent service to all our clients, and would like to welcome you to comment on the service.
All our calls are recorded and so is our record keeping. We will be investigating the nature of your feeling of our staff being unhelpful, and will be engaging with you via telephone. We look forward into having a conversation with you. We have also noticed that your telephone numbers has changed, and would like for you to confirm that we can reach you on the above telephone number.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently.
MasterCare is not a spares supplier. We do not manufacture spares either. On your particular job, we have approached various suppliers for the spare part that is required, and your brand has discontinued that part. We do not have control over this and would like to ask that you kindly revisit your complaint.
We are always committed to Excellent service to all our clients, and would like to welcome you to comment on the service.
All our calls are recorded and so is our record keeping. We will be investigating the nature of your feeling of our staff being unhelpful, and will be engaging with you via telephone. We look forward into having a conversation with you. We have also noticed that your telephone numbers has changed, and would like for you to confirm that we can reach you on the above telephone number.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply05 Jun 2024, 11:47
Official
Dear Mondli Msomi,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently.
MasterCare is not a spares supplier. We do not manufacture spares either. On your particular job, we have approached various suppliers for the spare part that is required, and your brand has discontinued that part. We do not have control over this and would like to ask that you kindly revisit your complaint.
We are always committed to Excellent service to all our clients, and would like to welcome you to comment on the service.
All our calls are recorded and so is our record keeping. We will be investigating the nature of your feeling of our staff being unhelpful, and will be engaging with you via telephone. We look forward into having a conversation with you. We have also noticed that your telephone numbers has changed, and would like for you to confirm that we can reach you on the above telephone number.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently.
MasterCare is not a spares supplier. We do not manufacture spares either. On your particular job, we have approached various suppliers for the spare part that is required, and your brand has discontinued that part. We do not have control over this and would like to ask that you kindly revisit your complaint.
We are always committed to Excellent service to all our clients, and would like to welcome you to comment on the service.
All our calls are recorded and so is our record keeping. We will be investigating the nature of your feeling of our staff being unhelpful, and will be engaging with you via telephone. We look forward into having a conversation with you. We have also noticed that your telephone numbers has changed, and would like for you to confirm that we can reach you on the above telephone number.
Thank you
Sincerely
The MasterCare Service Team