LC
Liesl C
1 reviews | Active since Jan 2018
16 Jan 2026, 09:44
Non-Existent Customer Service
Once again, I have requested for Mastercare to come and repair my double eye level oven and my stove. The technician came out on Monday and taken out the double eye level oven and left it on my kitchen floor.
I have been struggling since Monday to get my oven and stove sorted and nothing is happened. JP from Mastercare told me they would be out today by 8:00 or 9:00 that didn't happen either.
This is the worst company to work with. No customer consideration or service.
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MasterCare South Africa's replyOfficial
16 Jan 2026, 10:55Dear Liesl,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We understand how disruptive it is to have essential appliances unavailable, particularly when expectations around timelines were communicated. Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We understand how disruptive it is to have essential appliances unavailable, particularly when expectations around timelines were communicated. Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
MasterCare South Africa's reply16 Jan 2026, 10:55
Official
Dear Liesl,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We understand how disruptive it is to have essential appliances unavailable, particularly when expectations around timelines were communicated. Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We understand how disruptive it is to have essential appliances unavailable, particularly when expectations around timelines were communicated. Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team