Non existant and appauling service from MASTERCARE continues!

The utterly poor service and total lack of commitment from this company continues! My previous claim was successfully repaired last week after nearly three months .

The second and currently outstanding claim has not been fixed and feedback is not forthcoming. Only empty promises and no feedback. The simple repair of a fridge is nearing four weeks this week. I have spoken and I have send various mails to hello@mastercare and doreen@mastercare but they either do not read the mails or they do not feel it is worth their while responding. I spoke to Nicelle again yesterday and she promised me that Doreen will be in touch. Nothing again. They do not mind taking money from a loyal customer. I have threatened with legal action an that did not have any influence either.