NO SERVICE

Well Well, STILL no response, I have called and told we are on the top priority list, due to the fact my repair query was logged 16th March 2015, it is now the year 2025 and STILL NO SERVICE, why do we as the customer have to beg and grovel to be serviced as per the contract we PAY YOU FOR monthly via debit order.Customer services say they are ontop of this jobcard ye when you as the CUSTOMER follow up on YOUR lack of service the customer care officer you end up with is RUDE.<br> I would like a resolve and collection of my washing machine by COB TODAY 14th April 2015.<br> <br> JobCard No: BK027525<br> I phone every single day and every single day they tell me they are going to call me back and they don't.<br> <br> The lady at the Boksburg office that is meant to call me back today is DES she did not want to give me her surname.<br> <br> The first fault request was logged on the 16th march early in the morning<br> <br> The services rendered within Mastercare is shocking recently, and I have been a loyal customer for many years.<br> <br> Please can someone get back to me on this as we are sitting without a washing machine. Barbara Bischoff <br> *** or ***