SW
Spencer W

1 reviews | Active since Feb 2010

08 May 2017, 09:25

No response on progress for CAR-41063-2

<p>These guys have had my TV since 18 April. The last I heard from them (about 2 weeks ago) is that they are reviewing replacement part quotations, but could not tell me when I would get my TV back.</p> <p> </p> <p>I have been trying to contact them since then to get a response. Their phones go to voicemail, but you cannot leave a message; their email bounce; they don't respond on Facebook. Nothing!!</p> <p> </p> <p>Can someone please tell me when I will get my TV back!!</p>

0
Replies (4)
MasterCare South Africa
MasterCare South Africa's reply08 May 2017, 10:34
Official

Goodday Sir

Please be advised that i will investigate and revert back to you with feedback.

Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply08 May 2017, 12:27
Official

Goodday Mr Williams

As per telephone conversation with the branch the part for the unit (y-Sys) is NLA, the branch will revert back to you.

Kind Regards

Mastercare/Earlybird Services.

SW
Spencer W's update23 May 2017, 10:19
Reviewer Update

So after a month, my TV is being returned unrepaired. Can't cancel my useless contract within 6 months of a "repair", so I have to keep it going. Now to get my TV returned...Was supposed to be Friday 19/05, then 22/05, now I don't know because I can't get hold of them (local office in Cape Town or the call centre) because their telephones don't work. This is why I use Hellopeter, because they seem to respond this way. Can someone please tell me when I'm going to get my TV back?

To anyone considering using these guys...DON'T.

MasterCare South Africa
MasterCare South Africa's reply23 May 2017, 10:32
Official

Good day Mr Williams

I sincerely apologise for all the inconvenience, kindly be advised that the television will be delivered today.

Kind Regards

Mastercare/Earlybird Services.