NO RESPONSE FROM MASTERCARE AND NO CARE ATTITUDE

I hate having to give 1 star for this particular review because for the past 40 years I have received exceptional service on my contract with Mastercare but this is not the case with the last repair. My Speed Queen washing machine went in for repairs in December and the bearing was replaced. It started making a noise again after a few washes so I logged a call for it to be repaired. The machine was collected in January and returned with the top bearing being replaced once again. When the machine was collected the person disconnected the attachment that I have on my tap to accommodate the inlet hose of the machine and took the attachment with the hose. The attachment has now mysteriously disappeared so I am not unable to connect the hose to my tap. I complained and someone came last week and took a photo of the tap and he also took the inlet hose. Well guess what! I have not had the inlet hose returned nor a connection. My machine was delivered 26 January 2022 and I am still not able to use it. I have phoned the call centre on 3 occasions asking what has happened to my inlet hose and connection and I am told that an e-mail will be sent to the person responsible for the parts. Guess what! I am still waiting for feedback from Mastercare as to what has happened to my inlet hose and connection! I have recommended Mastercare to so many people because I have always found their service exceptional but sad to say that they have really dropped the ball this time.