No response - Candy warranty issue

I bought a Candy washing machine from Makro under a month ago and the machine is now giving problems. Called Mastercare call centre and was asked to email with details. I did that and didnt hear back from them. I then called back and spoke to Tanya who pulled up my email while we spoke and she promised to email me a reference number by close of business. That didnt happen and now still nothing.

I understand that these types of machines have issues and accept that, what I cannot accept is an after sales agent making a promise and not living up to it. We now have a virtually brand new machine thats not working and a service and warranty centre that has no respect for customers and their time.