1 reviews | Active since May 2016
NO RESPECT FOR THEIR CUSTOMER'S EMAILS
THIS COMPANY IGNORES EMAILS IN RESPECT OF COMPLAINTS AND APPLIANCE REQUESTS - IT SEEMS THAT THEIR SECRETARIES ARE INSTRUCTED TO JUST DELETE SUCH EMAILS AS THEIR OFFICIALS CLAIMS NON-RECEIPT OF EMAILS SENT TO ***
---------- Forwarded message --------- From: Maharaj Paddy <***> Date: Mon, Jul 25, 2022 at 9:46 AM Subject: Genis Vacuum Cleaner -P.S Maharaj - MASS04710 To: <***>
Hi
My Genis vacuum cleaner was delivered last week after repairs- I was suprised to see it full of scratches and seems old as mine was kept in a very good condition- Anyway I tried it out this weekend only to find out it does not have the power like before. I opened to check if the filters were blocked- I discovered that the filter holder don't align with the head that's why it won't work and the machine head is in actual fact a mismatch- I think they just use some other machine top unto the wrong filter holdings I request they fetch it and resolve this problem more especially the paint work to mine was scratch free
Thanks P.S Maharaj
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.