AM
Akesh M
1 reviews | Active since Jan 2012
05 Oct 2022, 10:52
No Ethics and Integrity
Why can you not get an honest answer from Mastercare? They promise you that they will get the part but never deliver on it. Ethics and Integrity is something that is lacking here. Lodged a claim on 28th September 2022 and to date keep getting the reply "I will check and get back to you", however no response.
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Replies (2)
MasterCare South Africa's replyOfficial
05 Oct 2022, 13:25Dear A Mothilal,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply05 Oct 2022, 13:25
Official
Dear A Mothilal,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
AM
Akesh M's updateReviewer Update
07 Oct 2022, 08:40Good day Thoko,
Thank you for the call on Wednesday and assisting in getting the issues resolved promptly. Please note that the technicians that came out were in a rush and hence have now cause more damage. They have broken the freezer tray lids. According to them, they are only there to fix and not liable.
Thank you for the call on Wednesday and assisting in getting the issues resolved promptly. Please note that the technicians that came out were in a rush and hence have now cause more damage. They have broken the freezer tray lids. According to them, they are only there to fix and not liable.
AM
Akesh M's update07 Oct 2022, 08:40
Reviewer Update
Good day Thoko,
Thank you for the call on Wednesday and assisting in getting the issues resolved promptly. Please note that the technicians that came out were in a rush and hence have now cause more damage. They have broken the freezer tray lids. According to them, they are only there to fix and not liable.
Thank you for the call on Wednesday and assisting in getting the issues resolved promptly. Please note that the technicians that came out were in a rush and hence have now cause more damage. They have broken the freezer tray lids. According to them, they are only there to fix and not liable.