LC
Liesl C
1 reviews | Active since Jan 2018
25 Aug 2025, 14:10
No Delivery Of Services
On 26 June 2025, I have sent my Hifi for repairs and you could not repair it as it being very old and you could not get parts.
You have sent the components of the Hifi back however, we had to resend one component back as the component was glued together and not clipped together. It was originally sent clapped and not glued. I have still not received this component back from Mastercare.
I booked my stove to be repaired and this is over the month ago, the technician came out, I called you for feedback and spoke to V, and nothing is happened to date.
Can you please make sure that all of this is sorted?
Helpful (0)
Replies (1)0
Replies (1)
MasterCare South Africa's replyOfficial
25 Aug 2025, 15:44Dear Liesl
Thank you for reaching out and for sharing your concerns with us. I want to sincerely apologise for the frustration and inconvenience you’ve experienced – we completely understand how disappointing this must be for you. Please know that we are taking your complaint very seriously.
Our customer service associate will be in contact with you shortly to work through each of the issues you’ve raised and assist you with resolving them. We want to ensure that you receive the correct feedback and that your outstanding matters are addressed as quickly as possible.
Thank you for bringing this to our attention and for your patience while we work on making things right.
Warm Regards
The MasterCare Service Team
Thank you for reaching out and for sharing your concerns with us. I want to sincerely apologise for the frustration and inconvenience you’ve experienced – we completely understand how disappointing this must be for you. Please know that we are taking your complaint very seriously.
Our customer service associate will be in contact with you shortly to work through each of the issues you’ve raised and assist you with resolving them. We want to ensure that you receive the correct feedback and that your outstanding matters are addressed as quickly as possible.
Thank you for bringing this to our attention and for your patience while we work on making things right.
Warm Regards
The MasterCare Service Team
MasterCare South Africa's reply25 Aug 2025, 15:44
Official
Dear Liesl
Thank you for reaching out and for sharing your concerns with us. I want to sincerely apologise for the frustration and inconvenience you’ve experienced – we completely understand how disappointing this must be for you. Please know that we are taking your complaint very seriously.
Our customer service associate will be in contact with you shortly to work through each of the issues you’ve raised and assist you with resolving them. We want to ensure that you receive the correct feedback and that your outstanding matters are addressed as quickly as possible.
Thank you for bringing this to our attention and for your patience while we work on making things right.
Warm Regards
The MasterCare Service Team
Thank you for reaching out and for sharing your concerns with us. I want to sincerely apologise for the frustration and inconvenience you’ve experienced – we completely understand how disappointing this must be for you. Please know that we are taking your complaint very seriously.
Our customer service associate will be in contact with you shortly to work through each of the issues you’ve raised and assist you with resolving them. We want to ensure that you receive the correct feedback and that your outstanding matters are addressed as quickly as possible.
Thank you for bringing this to our attention and for your patience while we work on making things right.
Warm Regards
The MasterCare Service Team