No customer service

I joined mastercare on the 24.04.2015, since then I have claimed for the following items- dishwasher (was not repaired due to the model being too old) Fridge ice maker na d the door handle, which has not been resolved after 2 years. The oven whup was faulty and the technician said it was the motherboard that needed to be replaced. I havery phoned on numerous occasions to complain about it but no one get back to me. When I did eventually get to speak to someone they haven't a clue what I'm talking about. I have asked to talk to a manager Ans when I eventually talk to one they say they will call back will feedback but ever do. You are a service provider but your service is none existent. Your staff are I'm competent and pass the buck. Perhaps someone should teach them how to return a call. I wanted to cancel my contract, I was told that it's impossible when a job is still open???? It's been open since April the 24th. Nobody can tell me if the parts have been ordered! The call centre operator than told me that I would have to pay for another 6 months? And how else would they make money, well you have been making money from me for the last 2 years by not providing an service but taking my money. A total ******* is all I can say about mastercare. Going forward I will be saving the same amount of money I pay this company and any problems I may have with my appliances I will call the an handyman. I will not be paying for your lack of service for the next 6 months regardless of your policy, I will simply stop the debt order and go out of my way to advises anyone that is thinking about using that you are the biggest con artists that have no problem taking your money but can not deliver as per their ad line on the website and I qoute- the leading name in appliance repairs and maintenance