1 reviews | Active since May 2016
New levels of poor service
<p>I would just like to make the public aware of the exceptionally poor service we have received from MastarCare.</p> <p>What started as a relatively simple repair escalated into a month long ordeal because of very poor communication between the call centre and service centre along with the original fault with the machine not being diagnosed correctly. </p> <p>I would strongly dissuade anyone from taking out a policy with them as they don't deliver.</p> <p> </p> <p> </p>
Hello Andre
Goodday Mr Andre
Thank you for drawing this to our attention, we will investigate and get back to you.
Kind Regards
Hello Andre
Goodday Mr Andre
Thank you for drawing this to our attention, we will investigate and get back to you.
Kind Regards
Goodday Mr Janse van Rensburg
Thank you for contacting us for the enclosed matter.The Parts have been replaced and the problem remedied. We thank you for your patience.
I sincerely apologise for all the inconvenience.
Kind Regards
Mastercare Earlybird Services
Goodday Mr Janse van Rensburg
Thank you for contacting us for the enclosed matter.The Parts have been replaced and the problem remedied. We thank you for your patience.
I sincerely apologise for all the inconvenience.
Kind Regards
Mastercare Earlybird Services
Goodday Mr Janse van Rensburg
Thank you for contacting us for the enclosed matter. The technician has replaced the tub with bearing and spider with shaft, and the problem has been remedied.
I sincerely apologise for all the inconvenience.
Kind Regards
Mastercare Earlybird Services
Goodday Mr Janse van Rensburg
Thank you for contacting us for the enclosed matter. The technician has replaced the tub with bearing and spider with shaft, and the problem has been remedied.
I sincerely apologise for all the inconvenience.
Kind Regards
Mastercare Earlybird Services