B
Beulah
1 reviews | Active since Aug 2025
13 Aug 2025, 10:35
mrs
Mastercare respondedpromptly to my logging my request. The service provider took forever. I had to be fixed myself.
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MasterCare South Africa's replyOfficial
13 Aug 2025, 15:20Dear Beulah
Thank you so much for your kind words about Mastercare’s prompt response — we truly appreciate your feedback and are glad to hear that part of your experience met expectations.
We are, however, sincerely sorry to hear about the delay you experienced with the service provider and that you had to resolve the issue yourself. This is certainly not the standard we strive for, and we completely understand how frustrating that must have been.
Please rest assured that we are investigating the matter further with the service provider to understand what went wrong and to ensure this does not happen again. One of our care agents will be in touch with you shortly to follow up personally and ensure your concerns are fully addressed.
Thank you again for bringing this to our attention.
Warm regards,
The Mastercare Service Team
Thank you so much for your kind words about Mastercare’s prompt response — we truly appreciate your feedback and are glad to hear that part of your experience met expectations.
We are, however, sincerely sorry to hear about the delay you experienced with the service provider and that you had to resolve the issue yourself. This is certainly not the standard we strive for, and we completely understand how frustrating that must have been.
Please rest assured that we are investigating the matter further with the service provider to understand what went wrong and to ensure this does not happen again. One of our care agents will be in touch with you shortly to follow up personally and ensure your concerns are fully addressed.
Thank you again for bringing this to our attention.
Warm regards,
The Mastercare Service Team
MasterCare South Africa's reply13 Aug 2025, 15:20
Official
Dear Beulah
Thank you so much for your kind words about Mastercare’s prompt response — we truly appreciate your feedback and are glad to hear that part of your experience met expectations.
We are, however, sincerely sorry to hear about the delay you experienced with the service provider and that you had to resolve the issue yourself. This is certainly not the standard we strive for, and we completely understand how frustrating that must have been.
Please rest assured that we are investigating the matter further with the service provider to understand what went wrong and to ensure this does not happen again. One of our care agents will be in touch with you shortly to follow up personally and ensure your concerns are fully addressed.
Thank you again for bringing this to our attention.
Warm regards,
The Mastercare Service Team
Thank you so much for your kind words about Mastercare’s prompt response — we truly appreciate your feedback and are glad to hear that part of your experience met expectations.
We are, however, sincerely sorry to hear about the delay you experienced with the service provider and that you had to resolve the issue yourself. This is certainly not the standard we strive for, and we completely understand how frustrating that must have been.
Please rest assured that we are investigating the matter further with the service provider to understand what went wrong and to ensure this does not happen again. One of our care agents will be in touch with you shortly to follow up personally and ensure your concerns are fully addressed.
Thank you again for bringing this to our attention.
Warm regards,
The Mastercare Service Team