KM
Karabo M
1 reviews | Active since May 2025
14 May 2025, 18:01
****MERS STAY AWAY, REPAIR PLAN ****!
I strongly advise against using their services based on my experience. Despite making payment and being assured that a technician would be dispatched on a specific date, no one arrived—and all attempts to follow up via phone and email were ignored. Representatives including Tlangelani and Portia made multiple promises that were not fulfilled. Unfortunately, I trusted the process due to urgency, but in hindsight, I should have exercised more caution. I encourage others to protect their hard-earned money and consider more reputable service providers. CERTIFIED ****MERS!
Helpful (0)
Replies (1)0
Replies (1)
MasterCare South Africa's replyOfficial
06 Jun 2025, 09:48Dear Karabo,
We are truly sorry to hear about your experience, and we want to begin by sincerely apologising for the frustration, delays, and lack of communication you've encountered.
Your feedback is being taken very seriously and has already been escalated to the relevant departments for urgent review. This is not the level of service we aim to deliver, and we deeply regret the inconvenience it has caused you.A member of our Customer Experience Team will be reaching out to you directly as a priority to gather the necessary details and assist in resolving this matter swiftly and transparently.
Thank you for bringing this to our attention. We truly value your trust, and we are committed to doing what’s needed to make things right.
Best Regards
The Service Team
We are truly sorry to hear about your experience, and we want to begin by sincerely apologising for the frustration, delays, and lack of communication you've encountered.
Your feedback is being taken very seriously and has already been escalated to the relevant departments for urgent review. This is not the level of service we aim to deliver, and we deeply regret the inconvenience it has caused you.A member of our Customer Experience Team will be reaching out to you directly as a priority to gather the necessary details and assist in resolving this matter swiftly and transparently.
Thank you for bringing this to our attention. We truly value your trust, and we are committed to doing what’s needed to make things right.
Best Regards
The Service Team
MasterCare South Africa's reply06 Jun 2025, 09:48
Official
Dear Karabo,
We are truly sorry to hear about your experience, and we want to begin by sincerely apologising for the frustration, delays, and lack of communication you've encountered.
Your feedback is being taken very seriously and has already been escalated to the relevant departments for urgent review. This is not the level of service we aim to deliver, and we deeply regret the inconvenience it has caused you.A member of our Customer Experience Team will be reaching out to you directly as a priority to gather the necessary details and assist in resolving this matter swiftly and transparently.
Thank you for bringing this to our attention. We truly value your trust, and we are committed to doing what’s needed to make things right.
Best Regards
The Service Team
We are truly sorry to hear about your experience, and we want to begin by sincerely apologising for the frustration, delays, and lack of communication you've encountered.
Your feedback is being taken very seriously and has already been escalated to the relevant departments for urgent review. This is not the level of service we aim to deliver, and we deeply regret the inconvenience it has caused you.A member of our Customer Experience Team will be reaching out to you directly as a priority to gather the necessary details and assist in resolving this matter swiftly and transparently.
Thank you for bringing this to our attention. We truly value your trust, and we are committed to doing what’s needed to make things right.
Best Regards
The Service Team