HM
Hazel M
1 reviews | Active since Oct 2020
13 Oct 2025, 15:57
****mers giving silent treatment after payment
****MERS!!! AFTER YOU MAKE PAYMENTS, THEY GO AWOL. ALL I WANT IS MY MONEY. YOUR SERVICE IS POOR LASTWEEK, WE TOOK LEAVE AND NOBODY PITCHED, TODAY SAME STORY. PAY ME BACK MY MONEY. TLANGELANI YOU MISLED US AND NOT EVEN RETURNED OUR CALLS, RIGHT AFTER WE PAID. CAN SOMEONE PAY BACK MY MONEY ASAP AS YOUR SERVICES ARE STINKING TERRIBLE AND IM NOT ABOUT TO BEG FOR A SERVICE.
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
15 Oct 2025, 09:36Dear Hazel,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Service Department, who handle all repairs, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Service Department, who handle all repairs, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
MasterCare South Africa's reply15 Oct 2025, 09:36
Official
Dear Hazel,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Service Department, who handle all repairs, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Service Department, who handle all repairs, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
HM
Hazel M's updateReviewer Update
22 Oct 2025, 13:48I am still waiting for someone to get back to me with regard's to my refund. Your service is terrible, no one is updating me whatsoever. The minute I mentioned a refund you suddenly went AWOL on me. How do now TRUST THAT YOU WILL AND CAN FIX APPLIANCE??? OR EVEN TRUST THAT YOU WILL RETURN MY APPLIANCES IF YOU CANNOT COMMUNICATE AND REFUND ME?? You have broken the trust and now all I want is my refund, no excuses pay back my money. Master care you are a big business for providing a service that lacks integrity and honesty.
HM
Hazel M's update22 Oct 2025, 13:48
Reviewer Update
I am still waiting for someone to get back to me with regard's to my refund. Your service is terrible, no one is updating me whatsoever. The minute I mentioned a refund you suddenly went AWOL on me. How do now TRUST THAT YOU WILL AND CAN FIX APPLIANCE??? OR EVEN TRUST THAT YOU WILL RETURN MY APPLIANCES IF YOU CANNOT COMMUNICATE AND REFUND ME?? You have broken the trust and now all I want is my refund, no excuses pay back my money. Master care you are a big business for providing a service that lacks integrity and honesty.
HM
Hazel M's updateReviewer Update
24 Nov 2025, 06:48It’s disgusting to do follow ups without any response. All I want is my refund and all I get is no communication. MASTERCARE, pls pay back my money as Service is not part of your vocabulary. It is starting to annoy me the fact that I don’t get updates regarding my money. I have sent more than 3 emails without a response to this day.
Handle your queries with care, same way you handle our money.
Handle your queries with care, same way you handle our money.
HM
Hazel M's update24 Nov 2025, 06:48
Reviewer Update
It’s disgusting to do follow ups without any response. All I want is my refund and all I get is no communication. MASTERCARE, pls pay back my money as Service is not part of your vocabulary. It is starting to annoy me the fact that I don’t get updates regarding my money. I have sent more than 3 emails without a response to this day.
Handle your queries with care, same way you handle our money.
Handle your queries with care, same way you handle our money.