1 reviews | Active since Dec 2011
Mater don’t Cate
Absolute joke of s company, I requested a quote on a TV repair, the lady offered me a package deal that cover more appliances, I accepted.
My TV was then booked for a pick up, I arranged a days leave to be at home they never came, I phoned and asked what is the issue, from pillar to post I was send eventually they said the truck was full and cant help me. I then phoned Mastedon’tcare and cancelled this package and took my TV to someone else, days later I received a call from a driver saying he is on his way, I informed him that it is cancelled and that my TV has been repaired almost a year down the line and my account gets debited, I reverse the debits and put a stop to it, I received numerous calls from them and email that I have put standing amounts, I informed them that it was cancelled all went quite now December they figured a out a way to debit again, well that was retuned and you owe me money for the reversals.
What a poor excuse of a company with employees that do not complete the job correctly, over promise and under deliver should be the slogan of this company.True what they say, the fish rots from the head down.
Well clearly you under estimated me, what a joke
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention.
Warm regards,
The MasterCare Team
Thank you for taking the time to share your experience we truly value the opportunity to address your concerns.
We are genuinely sorry for the frustration this matter has caused you. This is certainly not the level of service we strive to deliver, and we understand how disappointing this must have been.
Please be assured that your feedback has been taken seriously and has been escalated internally so that it can be reviewed and addressed appropriately. We would appreciate the opportunity to engage with you directly.
Our Senior Service Manager will be in touch to discuss your matter.
Thank you again for bringing this to our attention.
Warm regards,
The MasterCare Team
