Masters of POOR service!!!

I recently used Mastercare Earlybird services to repair my Samsung 40" LCD TV. Believe me, they are the masters of poor service!

When I joined Mastercare, I chose the best appliance repair contract believing that I will be fully covered when one of my covered appliances fail.

On the 15th of November I logged a call for my TV, which was not functioning. Their Richards Bay-based agent collected the TV 3 days after. After that there was no feedback given to me.

When I phoned them to get feedback, they kept telling me that the backlight has been ordered from outside of the country, and will be delivered at the beginning of this year. Although I was not happy, I decided to wait for the new year.

After numerous attempts of calling for feedback on the status of my TV repairs, I was told that the agent will bring the TV back. I was glad that finally I was going to have a working TV in my lounge. Then their agent delayed the delivery of the TV. When I phoned the agent to inquire, I was told that I had no need to rush the delivery because the TV had not been repaired! That was the first time that somebody told me that the TV will be returned unrepaired.

When I phoned Nishelle Milne to find out why I was not informed that the TV was being returned unrepaired, she simply apologised for the inconvenience & told me that I should replace the TV since it was not economical to repair. They only promised me a reduced monthly payment for 3 months. A few days later, when I called in to cancel my contract with them due to the poor service that I had received, I was told that the contract has been cancelled. In June, when I checked my bank statement I noticed that Mastercare had never stopped the deductions from my bank account. I had to go to the bank and reverse all the deductions. The deductions have never stopped to this day, and I have to go to the bank to reverse their transactions each time.

I have no energy to call Mastercare because their telephone system always makes you wait in the line for more than 45 minutes before the call in attended to. And as one can see, these people are masters of bad service. "If it's a dissappointment, headache or stress that you're looking for, then look no further. Call Mastercare now!"