CP
Calista P
1 reviews | Active since Apr 2023
27 Apr 2023, 16:26
Masters at ********** service
Worst service from management Tanya Nel to the technician Martin. Between Makro Care and Mastercare I am not sure who has the worst client service. I logged a ticket on the 14th of March 2023 and my Washing machine that is still under warranty hasn't been fixed. Mastercare only knows how to miss appointments and how not to communicate with clients. I would not recommend this company to anyone.
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Replies (2)
MasterCare South Africa's replyOfficial
28 Apr 2023, 10:24Dear C Pake,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
MasterCare South Africa's reply28 Apr 2023, 10:24
Official
Dear C Pake,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
CP
Calista P's updateReviewer Update
29 Apr 2023, 08:11Yet again another no show from the Technician Martin from Mastercare. By the time they actually get someone to fix the problem my warranty will be expired. Management's reply to my previous hello Peter review is the same as any other customers bad experience. This service is ridiculous. No one has contacted from upper management to assist. Empty promises.
CP
Calista P's update29 Apr 2023, 08:11
Reviewer Update
Yet again another no show from the Technician Martin from Mastercare. By the time they actually get someone to fix the problem my warranty will be expired. Management's reply to my previous hello Peter review is the same as any other customers bad experience. This service is ridiculous. No one has contacted from upper management to assist. Empty promises.