Mastercare...most *****

I find Mastercare to be rather inefficient, the technician has come through almost two weeks ago and I have not heard back since the dishwasher problem was diagnosed. The service request number that was given is CAR-100102-8. After being a long standing client, as soon as we wanted to engage their services we were told that we might not be clients which I found to be rather *****. Then they confirmed that we are clients and even though we did not use their services for many years I find that the only thing they are efficient about is the taking of the subscriptions which they do timeously every month. The time delay is on the side of Mastercard and the whole process is most frustrating. This is not what a paying customer expects when they want to engage the services.

Esmè Frank Service request number CAR-100102-8