Mastercare - Terrible Service

I honestly don't know why I continue to support Mastercare. I have had nothing but problems with their service for the past 10 / 15 years. It is absolutely shocking. I pay a fortune every month only to get told my appliances are too old and they cant repair it. This is ongoing. But when I throw my toys out the cot, they then quickly repair my appliance. Why do I need to go through all this all the time Mastercare ????? It is honestly not a pleasure dealing with your company......

My desktop wont switch on, I phoned Mastercare and they collected it. 2 days after collection, they returned the desktop and said it was fixed. Received an email to say the job is complete and closed. I was amazed at the their prompt response but then with an immediate disappointment only to find they didn't even look at my pc. It is still not working. I phoned in and they said, oh sorry your pc is too old we cannot repair it. I insisted that they collect it and fix it or replace it as I pay alot of money every month for this. They collected it and about 1 or 2 weeks later they phone me back to say that they are not getting a response from the supplier but they will keep me updated. Then I get a call to say that they are still working on it, they will keep me posted. The very next day, my pc is delivered back to me. I plug it in and low and behold, it is not working. In actual fact, it is more broken than before. The fan is hanging and it now doesn't even make a noise when you try and start it. (at least before you could hear that it was a little alive as it made a noise) It is now completely dead. Mastercare has no idea what customer service is about. They are lazy and not willing to even try and repair it but yet they are quick to take your money. I want to know what happens to all that money that I paid over the years for this desktop. I refuse to accept this. They need to replace it as they have now broken it even more or pay all my money back that I paid over the years. I am disgusted and disappointed. I have endless issues with these people. No communication about sending it back to me. I phoned to query it but apparently the manager is in a meeting. (normally when they say that, you never get a call back) but we will see. Tired of giving them the benefit of the doubt as well.

I really need to ask myself why I am still keeping this account open. Is it worth it??? something I need to think about!