LQ
Lelethu Q

1 reviews | Active since Jul 2020

23 Jul 2020, 09:16

MasterCare & Teljoy - BEWARE

Clive, manager, told me a long story about drivers that are 'out of the country' then made another stupid promise about it being delivered today. I am not surprised that I don't see his response on this email. I've had to chase both of you on calls for updates and none of you have been available and have not updated me on something that has taken you both more than a week to get done - I spoke to Matsidiso several times, you can ask her. He asked me ****ING STUPID questions like if 'someone will be home' and whether im ok with a 32 inch, which I told both parties before.

I said to Clive that he is a useless, ZERO competence. Is he a manager because how he has failed is a JOKE. Easily the poorest customer service experience I put Teljoy as well as Mstercare in the same boat when looking at how you all have failed to do something so simple (without bothering me)

I told him he can do whatever he wants at his own pace, at this point I don't care anymore.

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Replies (2)
MasterCare South Africa
MasterCare South Africa's reply23 Jul 2020, 09:31
Official
Good morning Mr Qotole, Thank you for bringing this to my attention I will look further into this complaint and revert back to you Kind regards Daphne
MasterCare South Africa
MasterCare South Africa's reply23 Jul 2020, 16:27
Official
Good day Mr Qotole . I have forwarded your report for the damaged TV to Teljoy they will be in contact with you on the decision made. My sincere apologies for the service which you have received and assure you this will not happen again Kind regards Daphne