dd
darryn.lee darryn.lee
1 reviews | Active since Jul 2016
26 Nov 2015, 13:52
Mastercare still has not responded to my repair
I contact Mastercare early on Monday morning to report my microwave had stopped working and I was told that someone would contact me back for the repair within 48 hours. Now 3 calls later and on Thursday afternoon I still have not received any phone call from a technician to arrange for the repair.<br> <br> (Job number ***9)<br> <br> Have been told that a Melba would be contacting me shortly but this remains to be seen.
Helpful (0)
Replies (1)0
Replies (1)
MasterCare South Africa's replyOfficial
26 Nov 2015, 14:43Hello maniiman,
Goodday Sir
As per our telephonic conversation,thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department. The service call has been allocated for Monday 30 November 2015. The Branch will phone you to arrange the time for the service call. We would like to apologise for the delay.
For Further information please do not hesitate to contact us on ***
Kind Regards
Mastercare/ Earlybird Service
Goodday Sir
As per our telephonic conversation,thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department. The service call has been allocated for Monday 30 November 2015. The Branch will phone you to arrange the time for the service call. We would like to apologise for the delay.
For Further information please do not hesitate to contact us on ***
Kind Regards
Mastercare/ Earlybird Service
MasterCare South Africa's reply26 Nov 2015, 14:43
Official
Hello maniiman,
Goodday Sir
As per our telephonic conversation,thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department. The service call has been allocated for Monday 30 November 2015. The Branch will phone you to arrange the time for the service call. We would like to apologise for the delay.
For Further information please do not hesitate to contact us on ***
Kind Regards
Mastercare/ Earlybird Service
Goodday Sir
As per our telephonic conversation,thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department. The service call has been allocated for Monday 30 November 2015. The Branch will phone you to arrange the time for the service call. We would like to apologise for the delay.
For Further information please do not hesitate to contact us on ***
Kind Regards
Mastercare/ Earlybird Service