Mastercare still does not care!!!!!!

After logging in a repair call on Monday 2/3/2015, and speaking to Michelle, Thembi, I logged the repair. My request was that somebody must please phone me before going out as to ensure someone is at home. First of all I am told that my washing machine is not on the policy. Des from Boksburg said that's not true, as I am covered for 8 appliances. She then logged the call on 3/3/2015. Nobody phoned to confirm this call out. Nobody from the Boksburg branch answered their phones the WHOLE of Tuesday as well. After phoning *** 5 times to tell them I'm having a problem and to not put me through to Boksburg, they still put me through!!!! It's now Wednesday after 3:30 and I'm still not getting any joy from Mastercare. After speaking to Mabel today, she promised to phone me back within 5 minutes, which was just after 12 noon. Guess what, she did not phone back. I was informed nobody will come out, as the technician is at a funeral. Now it becomes my problem? Just spoke to Mabel again, and she assured me Faraj (branch manager @ Boksburg) said technician will be there today still. Not holding my breath. will keep you posted.