1 reviews | Active since Jul 2015
Mastercare SERVICE SUCKS
I have been a customer of Mastercare since 1996. Their service has DROPPED DRAMATICALLY. It took 4 weeks for them to collect my Microwave recently and that was only after I spoke x20 times to Kagiso and then to the branch manager. I have called in for the last 2weeks to find out what is happening with my microwave. Everytime I speak to Kagiso and Portia they promise to phone me back but they constantly lie and NEVER DO! Terrible customer service. Now today 26 May Mastercare are not even answering their phones it just goes to voicemail.
I would like to know from the CEO of Mastercare Wesley Rabie just what exactly is going on there. I would like an answer to my query on my microwave, when will it be fixed, it there are parts to be ordered, what parts and how long will it take?
This Service Sucks!
Thank you for taking the time to share your feedback — and more importantly, thank you for your long-standing support of Mastercare since 1996. We truly value your loyalty, which makes it all the more disappointing to hear about your recent experience.
Please accept our sincere apologies for the delay in service and the lack of consistent communication regarding your microwave repair. What you've described is unacceptable and not in line with the level of service we strive to provide — especially to our longstanding customers.Your complaint has been escalated for urgent attention, and a member of our Customer Experience Team will be in contact with you directly to provide a clear and detailed update on your repair — including the status of parts and the expected timeline.
We understand your frustration and deeply regret the inconvenience this has caused. Please know we are treating this matter with the seriousness it deserves and are committed to restoring your confidence in our service.
Best Regards
The Service Team
Thank you for taking the time to share your feedback — and more importantly, thank you for your long-standing support of Mastercare since 1996. We truly value your loyalty, which makes it all the more disappointing to hear about your recent experience.
Please accept our sincere apologies for the delay in service and the lack of consistent communication regarding your microwave repair. What you've described is unacceptable and not in line with the level of service we strive to provide — especially to our longstanding customers.Your complaint has been escalated for urgent attention, and a member of our Customer Experience Team will be in contact with you directly to provide a clear and detailed update on your repair — including the status of parts and the expected timeline.
We understand your frustration and deeply regret the inconvenience this has caused. Please know we are treating this matter with the seriousness it deserves and are committed to restoring your confidence in our service.
Best Regards
The Service Team