RC
Robert C
1 reviews | Active since Feb 2023
13 Feb 2023, 11:35
Mastercare Service. Just absurd.
Have Been waiting a month now for my fridge. mastercare don't return you calls. No manager returning your calls. Service is non existent. Contacted the service department 7 times already. Still cant give me a proper answer.
Helpful (0)
Replies (4)0
Replies (4)
MasterCare South Africa's replyOfficial
13 Feb 2023, 12:00Dear Robert Clack,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply13 Feb 2023, 12:00
Official
Dear Robert Clack,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
RC
Robert C's updateReviewer Update
14 Feb 2023, 15:43Thank you.But again still no response or a telephone call to resolve the matter...why is this.
RC
Robert C's update14 Feb 2023, 15:43
Reviewer Update
Thank you.But again still no response or a telephone call to resolve the matter...why is this.
MasterCare South Africa's replyOfficial
14 Feb 2023, 16:08Dear Mr Clack,
We have been trying to reach you to no availability.
The team will reach out to your email address provided to find a convenient time to make contact.
Best Regards
Tania
We have been trying to reach you to no availability.
The team will reach out to your email address provided to find a convenient time to make contact.
Best Regards
Tania
MasterCare South Africa's reply14 Feb 2023, 16:08
Official
Dear Mr Clack,
We have been trying to reach you to no availability.
The team will reach out to your email address provided to find a convenient time to make contact.
Best Regards
Tania
We have been trying to reach you to no availability.
The team will reach out to your email address provided to find a convenient time to make contact.
Best Regards
Tania
RC
Robert C's updateReviewer Update
14 Feb 2023, 16:16This is incorrect. Please dont take the word of your external contractor's. Never the less. I have now been promised my fridge will be here by Saturday. I trust
RC
Robert C's update14 Feb 2023, 16:16
Reviewer Update
This is incorrect. Please dont take the word of your external contractor's. Never the less. I have now been promised my fridge will be here by Saturday. I trust