MASTERCARE SERVICE CONTRACT

I was called by Virgilio in September 2015 who offered a service contract for appliances. I signed the contract and informed him that I will make a 3-month in advance payment. The payment was made and I e-mailed the proof to him but had no response. Several calls later I was assisted by Caroline who informed me that Virgilio no longer works for them. I sent all of the documents to her to sort out this issue. To date, she has still not made contact with me. The contract nr that was issued for the policy is invalid. I need to know what happened to the contract and my payment of R697. I sent an e-mail to Shirley on the today but never got an acknowledgement. I would like some answers as a matter of urgency within 24 hours. In the event of the company not having a valid contract (they still had to sign) then I would expect all my money to be immediately refunded. All that I wanted to know from mastercare: 1. Is there a valid contract with a number in place? 2. What happened to my money? and as from when can I utilize these repair services. I would like answers please!!!