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Anne
1 reviews | Active since Aug 2025
08 Oct 2025, 09:34
MASTERCARE REFUSE TO CANCEL CONTRACT
ON 21 AUGUST 2025 , I SENT AN EMAIL TO KAGISO TO CANCEL MY CONTRACT. REASON BEING THAT I HAD TWO REPAIR CLAIMS AND IT WAS BOTH SENT BACK TO ME WITHOUT BEING REPAIRED. I HAD NO RESPONSE FROM THEM. THEY ARE STILL DEBITING MY ACCOUNT AND MY BANK SAYS THEY CAN'T RETURN THE DEBIT ORDER BECAUSE MASTERCARE HAS BLOCKED THE DEBIT ORDER. THIS IS SO UNFAIR. I SENT ANOTHER EMAIL ON 4TH OCTOBER 2025, ASKING THEM TO ATTEND TO MY REQUEST. I STILL HAD NO RESPONSE. I WANT THEM TO REFUND MY MONEY AND STOP THE DEBIT ORDER. THANK YOU
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
08 Oct 2025, 10:15Dear Anne,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation and refund-related requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation and refund-related requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
MasterCare South Africa's reply08 Oct 2025, 10:15
Official
Dear Anne,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation and refund-related requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation and refund-related requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
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Anne's updateReviewer Update
08 Oct 2025, 10:25Thank you. I am so sorry that it had to come to this. However nothing was done about my request previously.
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Anne's update08 Oct 2025, 10:25
Reviewer Update
Thank you. I am so sorry that it had to come to this. However nothing was done about my request previously.
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Anne's updateReviewer Update
09 Oct 2025, 13:28I am very unhappy with the response I had from Mastercare. They refuse to cancel my contract. So I am supposed to pay for a service that I am not happy with. They say that I can only cancel the contract after one year. I was not aware of this because they never sent me copy of the contract and also no Invoice. People be careful when you enter into a contract with Mastercare, they also block your Debit Order so your Bank can't reverse it. I am very disapointed and will not leave it here!
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Anne's update09 Oct 2025, 13:28
Reviewer Update
I am very unhappy with the response I had from Mastercare. They refuse to cancel my contract. So I am supposed to pay for a service that I am not happy with. They say that I can only cancel the contract after one year. I was not aware of this because they never sent me copy of the contract and also no Invoice. People be careful when you enter into a contract with Mastercare, they also block your Debit Order so your Bank can't reverse it. I am very disapointed and will not leave it here!