MasterCare Quick Response

After several unsuccessful attempts to resolve a debit order problem that my frail pensioner Mum had been experiencing with Mastercare I posted a complaint on HelloPeter at 22:30 on Friday 23 October. <br> Mastercare responded at 06:30 on Monday 26 October and promised to escalate the matter to the relevant department. <br> A couple of hours later, I received and exchanged several emails with Ms Lebo Phaho. After examining the historical documents, Mastercare admitted that they were at fault. Lebo sorted out the problem within 5 hours. Bear in mind that my Mum had been trying to sort this out for almost 3 years! <br> Mastercare has now agreed to refund my Mum and has marked the paperwork to action the refund as 'urgent'.<br> Lebo and her finance manager are highly commended for their speedy action, professionalism, decisiveness, courteousness and ability to resolve a long-standing problem in double-quick time. It is through the sterling action of staff members like these that help to restore consumers' faith in the service provided by companies. Thank you to Lebo, her team and Mastercare.<br>