1 reviews | Active since Apr 2015
MasterCare Poor Service
I have a TV that I am renting from Teljoy on a rent-to-own contract. 2 weeks ago I put a call to Teljoy with regards to a fault on the TV.
Firstly I had to battle to get MasterCare to collect the TV. The drivers do not work after 5pm and then the one driver told me they do not work on Saterdays. Now working from 06:00 am - 16:30 am - how does one get this sorted.
I arranged for a special collection which was not done and that wasted the person that I made the arrangements with time as Teljoy did not send them the email as promised.
Then they promised to collect on Saterday the 23rd of February - again nobody arrived.
They eventually collected the TV on Saterday the 30th of February and we received it back 02/03/2021. The TV is 10 time worst that what we send it in for and we did not receive our remote back for the set.
How is this possible?
Then they even have the audacity to send you an sms to ask how great the job was done - really?
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle