1 reviews | Active since Jan 2026
Mastercare- Not the Masters in Appliance Care and Repair
When you call Mastercare, you are greeted with a statement: the Masters in Appliance Care and Repair. Please do not fall for that one!!! They are the worst in service delivery I have ever experienced. We have been loyal customers of Mastercare for over 10 years. Their service delivery has never been great, often poor- but this is really beyond pathetic. My dishwasher was reported 6 weeks ago on 7 March 2023 (JOB 249500) and I reported my washing machine 3 and 1/2 weeks ago on 24 March 2023 (CAR-250742-8). When I call to follow up I am asked to hold on indefinitely or whether they can call back. They haven’t been returning my calls for weeks now.. A new motor had to be ordered for my dishwasher. All the correct codes were provided- a different motor was brought. My dishwasher motor was taken and I believe yet another wrong motor was provided. I cannot help thinking it was stock in hand.. Either way, I am totally disappointed. .
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania