JS
Jaco S
1 reviews | Active since Apr 2021
30 Mar 2026, 10:12
Mastercare not processing my policy cancellation since October 2025!
I have been trying for the past 6 months to cancel the Mastercare policy. All requests have been emailed to *** over the past 6 months, they just ignore me.
I am now forced to take steps from my side.
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MasterCare South Africa's replyOfficial
01 Apr 2026, 10:27Dear Jaco,
After investigating your concerns, we found that our Accounts Department acknowledged your initial email last year in October and provided instructions on how to proceed with cancelling your MasterCare repair plan. As we did not receive a response from you at that time, the process could not be completed.
Please note that we are obligated to keep your matter private and, as such, we cannot proceed with any communication on social platforms. We have been in contact and have already attended to your matter through our standard channels.
Should you wish to continue this communication, we kindly ask that you do so privately, either via the existing email thread or by telephone. This will ensure that your request is handled securely and efficiently.
Thank you for your understanding.
Regards
The MasterCare Team
After investigating your concerns, we found that our Accounts Department acknowledged your initial email last year in October and provided instructions on how to proceed with cancelling your MasterCare repair plan. As we did not receive a response from you at that time, the process could not be completed.
Please note that we are obligated to keep your matter private and, as such, we cannot proceed with any communication on social platforms. We have been in contact and have already attended to your matter through our standard channels.
Should you wish to continue this communication, we kindly ask that you do so privately, either via the existing email thread or by telephone. This will ensure that your request is handled securely and efficiently.
Thank you for your understanding.
Regards
The MasterCare Team
MasterCare South Africa's reply01 Apr 2026, 10:27
Official
Dear Jaco,
After investigating your concerns, we found that our Accounts Department acknowledged your initial email last year in October and provided instructions on how to proceed with cancelling your MasterCare repair plan. As we did not receive a response from you at that time, the process could not be completed.
Please note that we are obligated to keep your matter private and, as such, we cannot proceed with any communication on social platforms. We have been in contact and have already attended to your matter through our standard channels.
Should you wish to continue this communication, we kindly ask that you do so privately, either via the existing email thread or by telephone. This will ensure that your request is handled securely and efficiently.
Thank you for your understanding.
Regards
The MasterCare Team
After investigating your concerns, we found that our Accounts Department acknowledged your initial email last year in October and provided instructions on how to proceed with cancelling your MasterCare repair plan. As we did not receive a response from you at that time, the process could not be completed.
Please note that we are obligated to keep your matter private and, as such, we cannot proceed with any communication on social platforms. We have been in contact and have already attended to your matter through our standard channels.
Should you wish to continue this communication, we kindly ask that you do so privately, either via the existing email thread or by telephone. This will ensure that your request is handled securely and efficiently.
Thank you for your understanding.
Regards
The MasterCare Team