JW
Jacques W
1 reviews | Active since Apr 2015
09 Jun 2021, 19:01
MasterCare NoRepair
I bought a premium product (JBL Horizon Clock Radio) at a premium price. I love quality. I liked the product so much I bought another for my son. I get that even quality products also have a lifetime and both these units LCD numericals started to disappear. I did some research and found that MasterCare had the agency for repairing these products. As I booked them in I got charged an assessment fee. I’m okay with that since it would be deducted from the total repair cost. Only to realise that the total repair will cost more than a new unit! Surely you can advise your customers better? Do not be caught to spend something for nothing like I was.
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
09 Jun 2021, 20:28 Dear Mr Van Wyk,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Best regards,
MasterCare South Africa's reply09 Jun 2021, 20:28
Official
Dear Mr Van Wyk,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns. We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Best regards,
JW
Jacques W's updateReviewer Update
10 Jun 2021, 15:22Hi Tania,
It’s a pity that it had to come to this. I do however feel that it is not how you start but how you finish. Your branch manager made contact with me and handled this complaint very professional. Thank you Candice, I see this issue as resolved. The company is blessed to have you.
Best regards,
Jacques
It’s a pity that it had to come to this. I do however feel that it is not how you start but how you finish. Your branch manager made contact with me and handled this complaint very professional. Thank you Candice, I see this issue as resolved. The company is blessed to have you.
Best regards,
Jacques
JW
Jacques W's update10 Jun 2021, 15:22
Reviewer Update
Hi Tania,
It’s a pity that it had to come to this. I do however feel that it is not how you start but how you finish. Your branch manager made contact with me and handled this complaint very professional. Thank you Candice, I see this issue as resolved. The company is blessed to have you.
Best regards,
Jacques
It’s a pity that it had to come to this. I do however feel that it is not how you start but how you finish. Your branch manager made contact with me and handled this complaint very professional. Thank you Candice, I see this issue as resolved. The company is blessed to have you.
Best regards,
Jacques
MasterCare South Africa's replyOfficial
10 Jun 2021, 16:13Dear Mr Van Wyk,
We are glad that your complaint has been resolved.
Once again, we sincerely apologize for any inconvenience caused.
We value you as our customer.
Thank you for entrusting MasterCare with your repair.
Thank you
Kind Regars
Tania
We are glad that your complaint has been resolved.
Once again, we sincerely apologize for any inconvenience caused.
We value you as our customer.
Thank you for entrusting MasterCare with your repair.
Thank you
Kind Regars
Tania
Best regards,
MasterCare South Africa's reply10 Jun 2021, 16:13
Official
Dear Mr Van Wyk,
We are glad that your complaint has been resolved.
Once again, we sincerely apologize for any inconvenience caused.
We value you as our customer.
Thank you for entrusting MasterCare with your repair.
Thank you
Kind Regars
Tania
We are glad that your complaint has been resolved.
Once again, we sincerely apologize for any inconvenience caused.
We value you as our customer.
Thank you for entrusting MasterCare with your repair.
Thank you
Kind Regars
Tania
Best regards,