MasterCare Monthly installments paid -No Technician No Show No Service

I've never been this frustrated my whole life - On the 10th Saturday Technician from MasterCare Abdul came to assess my broken washing machine and guess what i am still waiting- i am a paying customer every month with MasterCare logged a Jobcard 233500 online 3 weeks ago and no joy. i call MasterCare with my own resource daily and spoke to numerous people - for heaven sake My washing machine parts are available but no technician to help me- i stay 20minutes from Centurion Branch but i promise you it seems like i am in the far rural. so 1 QUESTION MasterCare do you only have 1 Technician working bcos Abdul you send is no show? to collect the spare? and repair?

this morning 8am i spoke to Patience and Lefa who confirmed tech will come(next time follow up on your promises)- as i am writing this review its 16:33 and no show. Why should i be a Member with a debit order monthly and when i need help for heaven sake its a washing machine- clearly i need help i have clothes all over. next thing i will be getting a review request from MasterCare for Service.(what service)? i will give you all the Names of the people i spoke to: Kagiso- Thank you i got my Jobcard - clearly your systems don't generate Jobcard anymore. Mammelo Thank you i got someone to come access my washing machine. Encricho i am not sure how i should feel about you putting me on hold

Malba i don't know how you are a Manager. When the call Centre calls your office your line is always busy? wow You cannot manage your Technicians and dropped the phone on my ear. me waiting this long and you Malba telling me after 3weeks someone has to come then Fetch my washing machine and you call that a solution.

Clearly something is not working at MasterCare- You have 2 Technicians the whole Pretoria. Your Dispatch is not reachable. Your agents do not follow up on their Jobcard. 1 complaining customer to many.