MasterCare lack of service towards customers

Just wanted to share a terrible experience my mom (Feroza Begg) had with MasterCare. My mom has been a MasterCare customer for over 10 years and never claimed until now. Now that her tv broke and put in a claim they advised that they cannot fix the tv. They have a responsibility to a paying customer to service as promised but clearly this is not happened. Very disappointed in their lack of service to a client that has been with them for over a decade. I will advise future clients to not use their services at all, the money paid to them could rather be put in a savings pockets and have your electronics repaired by the manufacturer or 3rd party.