CV
Chris V

1 reviews | Active since Aug 2018

23 Aug 2018, 11:03

MasterCare is changing FOR THE BETTER!

It was a rocky start, but wow! I am so glad to have called and spoken to Doreen Goosen, who not only arranged for my washing machine to be fixed (after a 3rd return to the workshop), but who made sure the machine is tested for 2 whole days before sending it to me, working better than ever. She personally came to our house to inspect the machine! They even sent us a loan-machine to use while ours was being fixed. What great service!

Nishelle was also a super-great help telepathically and via email... They both made sure that we received regular updates as to the progress of our machine's fixing after we sent a complaint to them, and I think the company is taking a turn for the better now that they are aware of their weak spots.

We are truly seeing great service from them now, and we enjoy the excellent and friendly customer service we receive from everyone! Keep up the positive changes guys! Mastercare is here to make a difference now!

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Replies (1)
MasterCare South Africa
MasterCare South Africa's reply03 Sept 2018, 09:37
Official

Thank You So Much

Mastercare/Earlybird Servicess