PF
Palesa F
1 reviews | Active since Nov 2022
14 Nov 2022, 12:30
Mastercare IS A WORST REPAIRER
Worst company to deal with . I bought a candy washing machine. Unfortunately if it gives me problems I have to contact mastercare to repair it. I have been sending emails to *** for the past weeks and no one is bothered to reply me. I even attached the proof of payment. Worst company
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
14 Nov 2022, 12:34Dear K Nazz,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply14 Nov 2022, 12:34
Official
Dear K Nazz,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
PF
Palesa F's updateReviewer Update
10 Feb 2023, 14:26Your washing machine is still giving me issues. I have tried to use it patiently since November and now I can't wash clothes with it. The last time the guy changed the motor and still it us not working. I really regret using this machine. I don't even know why I bought candy while there are other trusted brand
PF
Palesa F's update10 Feb 2023, 14:26
Reviewer Update
Your washing machine is still giving me issues. I have tried to use it patiently since November and now I can't wash clothes with it. The last time the guy changed the motor and still it us not working. I really regret using this machine. I don't even know why I bought candy while there are other trusted brand
MasterCare South Africa's replyOfficial
10 Feb 2023, 15:21Mr K Jazz,
We will you direct your complaint to CANDY.
We are not a manufacturing company of any appliance.
Thank you
Best Regards
Tania
We will you direct your complaint to CANDY.
We are not a manufacturing company of any appliance.
Thank you
Best Regards
Tania
MasterCare South Africa's reply10 Feb 2023, 15:21
Official
Mr K Jazz,
We will you direct your complaint to CANDY.
We are not a manufacturing company of any appliance.
Thank you
Best Regards
Tania
We will you direct your complaint to CANDY.
We are not a manufacturing company of any appliance.
Thank you
Best Regards
Tania