1 reviews | Active since Feb 2017

14 Feb 2017, 19:04

Mastercare has no service

<p>We have been trying for almost 2 weeks just to get someone on the call centre number. No feedback at all. A simple thing like a part for a dishwasher should not take this long. Surely if you pay years for a service you at least expect feedback. Even if there is a delay in getting the part just an email phone call or fax would be helpfull. Please guys can someone help in getting some feedback from them. </p>

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Replies (6)
MasterCare South Africa
MasterCare South Africa's reply15 Feb 2017, 08:04
Official

Good day Mr Edwards

Thank you for drawing this to our attention, we will investigate and get back to you.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply15 Feb 2017, 08:34
Official

Good day Mr Edwards

The parts for your Dishwasher is on back order as soon as we receive the parts we will revert back to you.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply15 Feb 2017, 09:09
Official

Good day Mrs Edwards

The Order has been processed with Bosch there is no stock in the country still,the Estimated Time of Arrival is the 22nd of February as this parts are coming from Germany.

Kind Regards

Mastercare/Earlybird Services

's update24 Feb 2017, 18:12
Reviewer Update

We have now been trying since 22nd to contact Mastercare again. No success. Very very frustrating. Help please. I cannot believe they still in business. Can we resolve this urgently. Please.

MasterCare South Africa
MasterCare South Africa's reply27 Feb 2017, 09:36
Official

Good day Mr Edwards

Thank you for drawing this to our attention, we will investigate and get back to you.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply27 Feb 2017, 09:36
Official

Good day Mr Edwards

Thank you for drawing this to our attention, we will investigate and get back to you.

Kind Regards

Mastercare/Earlybird Services