RL
Robyn Liddle-Zimmermann
1 reviews | Active since Feb 2023
24 Feb 2023, 10:15
MASTERCARE GROSSLY NEGLIGENT SERVICE
MASTER CARE HAS BROKEN (horizontal transport) AND NOW LOST MY DOUBLE DOOR FRIDGE. They have had is Since April 2022. We have even incurred legal costs and sent a letter of demand. They ignore me. I have to incur more costs now and summons them. What's worse is they are still charging me aftercare for the fridge every month!!! I have lodged complains with Drishen, Coveshan, Rochelle, Jacques, Noshard, Xoliswa and Patience. To which regulatory body should they be referred? This is horrible, deplorable, unprofessional, grossly negligent conduct
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MasterCare South Africa's replyOfficial
24 Feb 2023, 14:29Dear R Liddle-Zimmermann
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerly
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerly
Tania
MasterCare South Africa's reply24 Feb 2023, 14:29
Official
Dear R Liddle-Zimmermann
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerly
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerly
Tania