GN
Gonacillian N
1 reviews | Active since Aug 2020
31 Aug 2020, 15:16
MasterCare Failed to Return my Washing Machine for Over a Year
Good Day,
I would like to raise an official complaint against Clive from your Cape Town branch.
My washing machine was logged with your cape town branch on the 03 May 2019 and ever since it has been a delay in fixing my machine and returning it back to me.
There has always been excuses and delays yet no resolution to fixing this issue yet I am paying each month for this service.
Can i please have this matter escalated with a matter of urgency and have my washing machine returned back to me.
***
Helpful (0)
Replies (5)0
Replies (5)
MasterCare South Africa's replyOfficial
31 Aug 2020, 15:44Good day Mr Naidoo ,thank you for your email. My sincere apologies in the manner you have been treated .I will look into this and revert back to you. Kind regards Daphne
MasterCare South Africa's reply31 Aug 2020, 15:44
Official
Good day Mr Naidoo ,thank you for your email. My sincere apologies in the manner you have been treated .I will look into this and revert back to you. Kind regards Daphne
GN
Gonacillian N's updateReviewer Update
03 Sept 2020, 14:57Good Day
I was promised a call back by Clive yesterday afternoon and that has not materialized. This is really appalling that i cant get any feedback on from your management team. Please advise Daphne
I was promised a call back by Clive yesterday afternoon and that has not materialized. This is really appalling that i cant get any feedback on from your management team. Please advise Daphne
GN
Gonacillian N's update03 Sept 2020, 14:57
Reviewer Update
Good Day
I was promised a call back by Clive yesterday afternoon and that has not materialized. This is really appalling that i cant get any feedback on from your management team. Please advise Daphne
I was promised a call back by Clive yesterday afternoon and that has not materialized. This is really appalling that i cant get any feedback on from your management team. Please advise Daphne
MasterCare South Africa's replyOfficial
03 Sept 2020, 15:29Good day Mr Naidoo, sorry for Clive not returning your call however he is busy with stock take i have requested for him to call you back today regards Daphne
MasterCare South Africa's reply03 Sept 2020, 15:29
Official
Good day Mr Naidoo, sorry for Clive not returning your call however he is busy with stock take i have requested for him to call you back today regards Daphne
GN
Gonacillian N's updateReviewer Update
08 Sept 2020, 12:13Good Day,
I was promised a call back by Clive and yourself Daphne and that has not happened. Please advise as I have to resort to HelloPeter to get feedback!
I was promised a call back by Clive and yourself Daphne and that has not happened. Please advise as I have to resort to HelloPeter to get feedback!
GN
Gonacillian N's update08 Sept 2020, 12:13
Reviewer Update
Good Day,
I was promised a call back by Clive and yourself Daphne and that has not happened. Please advise as I have to resort to HelloPeter to get feedback!
I was promised a call back by Clive and yourself Daphne and that has not happened. Please advise as I have to resort to HelloPeter to get feedback!
MasterCare South Africa's replyOfficial
08 Sept 2020, 12:27Good day Mr Naidoo I have just spoken to Clive and he advised me he spoke to you this morning. I have also spoken to you today before this message sent. the parts will arrive by Friday then Clive will advise you once it is fitted Kind regards
Daphne
Daphne
MasterCare South Africa's reply08 Sept 2020, 12:27
Official
Good day Mr Naidoo I have just spoken to Clive and he advised me he spoke to you this morning. I have also spoken to you today before this message sent. the parts will arrive by Friday then Clive will advise you once it is fitted Kind regards
Daphne
Daphne