Mastercare & Early Bird - Worst services ever

Spare yourself the fustration of signing up a service contract with Mastercare Early Bird. We have been a client of Master Care since before they took over Early Bird, almost 15 years. Long story short, took them almost 10 months to fix one appliance. Which I dont even know if it is fixed because i ended up buying a new one. Then while this was going on, my washing machine broke. Technician collected the washing machine and was at his shop for almost two months. I received an SMS that my appliance was completed and delivered. Truth was nothing was done to fix my appliance and surely did not have my fixed washing machine back. Called, opened another job card. Back to square one. Who can go with out a washing machine for two to three months? I got tired of complainig and not getting any satisfaction. Ended up buying a new washing machine too. Two new appliances. Who needs a service contract with new appliances under guarantee? Then my tumble drier broke. Talk about bad luck. Same story. Waited like forever to get spares. Spares eventially came. The Technician brought spares, delivered to my house and told my mother that I said I will fix it myself. Seriously! Why will i need a Service Contract if I can fix things myself? And afterwards he had the nerve to make us out as ***** and that he never told my mother he said I will fix it. Now having new appliances, getting more than terrible service, I decided I dont need the contract any more. No use having something you dont need. Cancelled the contract, only to hear I had to pay for another six months before i can cancel the contract. This is so not service. Please do not step into the same trap I did. Now i have to pay for services that I am NOT going to us as my new appliances have two years guarentee.