1 reviews | Active since Sept 2021
Mastercare Durban Nightmare
What a nightmare!
Mastercare was contacted on my behalf by Makro Springfield because my 6 months old dishwasher was giving me an error massage and i was under warranty. Mastercare Durban Technician than came to assess my dishwasher and It was taken for repair. After it was returned, my dishwasher never worked instead it gonna worse, it had another problem. I called and i was totally ignored, put on-hold more times than i can count. I then contacted their Head Office my dishwasher was then taken again for repairs. After it was returned again it worked for 1day and 2nd day it went back to the initial problem(error code).
I dealt with Mastercare Durban for the whole month, my machine was taken twice, i used more airtime than i ever had and I'm back were i started before.
WORSE SERVICE EVER!
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania