MASTERCARE DOES NOT CARE

Today marks exactly 2 months since Mastercare collected my Sinotec TV set for repairs. In following up on the progress of the repair I have on different occasions spoken to Enrico, Solomon, Enrico again on 17 November and about a week ago with Patience. Not one of these persons have come back to me subsequent to my contact. I have been a Mastercare client since 2013 and believe that I have a legitimate expectation to be treated fairly. Right now it is my perception that Mastercare is not masterful in efficiently dealing with its clients, neither does it seem to care. Mastercare really should shake up its service delivery.