MASTERCARE DOES NOT CARE

I first contacted MasterCare on 24 January 2023 to log a request for services to my microwave. I spoke to Kagiso who promised that the service provider would call me to collect the item. After hearing nothing for several days, I contacted MasterCare again and again spoke to Kagiso again on 30 January 2023 who again promised that my item would be collected. I had to contact MasterCare again after there was no action as promised by Kagiso. I contacted MasterCare a third time on31 January and this time spoke to Enrico. Today is 3 February, and believe it or not,, there still is no follow-up. While I have assigned a 1 star rating, non-service is really a ZERO! It's the first time that MASTERCARE seem to be the masters of NOT CARING!!