Mastercare - ******* Debit

Mastercare activated a policy prematurely, debited my account without my permission and then continued to attempt debits despite me requesting they stop and having placed a stop on my account. I had a conversation with Celeste who confirmed after listening to the initial sales call that they had made an error and the FD had agreed to credit the debt. They offered similar benefits going forward if I ever decided to continue with the account. I said I would reach out if or when I was ready as I still had a running debit from a different provider and need to give notice there first. Despite that, they have again continued to attempt debits on my account and handed me over for collections which now negatively impact my credit score. They also continue to run multiple debit attempts per month costing me R6 each time as the bank will continue to reject the debit. I have tried again to reach their accounts department multiple times on *** . This number gives an error message as "Free CX can not reach the number you called. The number may be incorrect or temporarily unavailable".